Complaints
Our complaints procedure
Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:
Speak to your
Consultant or Manager
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the office concerned.
We are glad to have resolved your problem
Write to the Director
for the area or department
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation
will be sent to you within 15 working days.
area.director@morganrandall.com
Discovery Dock East ,South Quay Square
Canary Wharf, London, E14 9SH
We are glad to have resolved your problem
Write to the Director of
Customer Relations
and Compliance
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of this
investigation will be sent to you within 15 working days.
Director of Customer Relations, Discovery Dock East, South Quay Square, Canary Wharf, London, E14 9SH
customer.relations@morganrandall.com
We are glad to have resolved your problem
Refer the matter to the
Ombudsman
Following the Director of Customer Services and Compliance's investigation, a written statement expressing Morgan Randall's final view will be sent to
you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman
within six months for a review.
https://www.tpos.co.uk/consumers/how-to-make-a-complaint